> ## Documentation Index
> Fetch the complete documentation index at: https://help.hiredata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How profile pictures work in HireData

> Understand how HireData selects user avatars from Carerix attachments, the priority order applied, and when photos, logos, or initials are displayed.

*Profile pictures in HireData are automatically generated based on specific attachment types in Carerix. This article explains which attachments are used, the priority order applied, and when a photo, logo, or initials will be displayed.*

## How HireData selects a user avatar

When a profile is synced from Carerix, HireData checks whether there are attachments that can be used as an avatar. Only attachments with these specific type values are considered:

* `pasfoto`
* `emaillogo`

The system also evaluates the attachment label. Matching is case-insensitive, so any casing variation (for example, `PasFoto`, `PASfoto`, `EmailLogo`) is supported.

If multiple valid attachments exist, HireData evaluates them in a fixed priority order. Within that order, the most recently modified attachment is considered first.

## User avatar selection priority

HireData determines the avatar using the following priority:

### 1. Email logo with label "emailpasfoto"

First priority is given to an attachment where:

* Type value is `emaillogo`
* Label is `emailpasfoto`

If such an attachment exists and contains usable content, it is used as the avatar.

### 2. Profile photo with label "pasfoto"

If no match is found in step 1, HireData checks for:

* Type value `pasfoto`
* Label `pasfoto`

If found and valid, this image is used.

### 3. Any attachment with type "pasfoto"

If no exact label match is found, HireData checks for any attachment where:

* Type value is `pasfoto`

The label does not need to match in this case.

### 4. Any attachment with type "emaillogo"

If no profile photo is found, HireData checks for any attachment where:

* Type value is `emaillogo`

The label does not need to match.

## When is a photo or logo displayed?

An image is displayed as the avatar when a **matching attachment is found** based on the priority above, and a valid image is available to be used as the user's avatar.

## When are initials displayed?

Initials are shown when:

* No attachment with type `pasfoto` and/or `emaillogo` exists
* A matching attachment exists but does not contain usable content
* The profile has no attachments

In these cases, HireData automatically generates initials based on the profile name.

## Troubleshooting

If you expect an image but only see initials, check the following:

* The attachment type value is set to `pasfoto` or `emaillogo`.
* The label is correctly configured.
* The attachment contains accessible and usable file content.
* The attachment has been synced correctly.

If changes are made in Carerix, for example, uploading a new photo or updating the attachment type, the user avatar will update after the next successful sync within HireData.


## Related topics

- [How HireData Works](/concepts/how-hiredata-works.md)
- [Combined Fields Explained: How HireData Picks a Value](/apps/carerix/combined-fields-explained.md)
- [How to Edit WhatsApp Message Templates in HireData](/apps/messaging/whatsapp/how-to-edit-whatsapp-message-templates.md)
- [How to Verify a Domain in HireData to Send Emails](/settings/domains/how-to-verify-a-domain-in-hiredata-to-send-emails.md)
- [How WhatsApp Templates Work](/apps/messaging/whatsapp/how-whatsapp-templates-work.md)