> ## Documentation Index
> Fetch the complete documentation index at: https://help.hiredata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Missing Users After Connecting Carerix

> Find out why a Carerix user does not appear in HireData after you activate the RMA, and how to give them access.

You activated the HireData RMA in Carerix, but some of your colleagues are not in HireData. HireData syncs your Carerix users when you connect and again every day. When someone is still missing after a [manual sync](https://help.hiredata.com/apps/carerix/manually-sync-carerix-with-hiredata.md), one of the reasons below is usually behind it.

### 1. The user already uses HireData in another account

One person has one HireData login, and that login can belong to several accounts. This happens when your organisation runs more than one Carerix environment, for example one per brand or label.

If the person already uses HireData through another environment, invite them to this account as well:

1. Open **Settings** and go to **Users**.
2. Click **Add User**, enter the person's email address and choose their role.
3. The person accepts the invitation from their email.

![The Add a user window with an email field, a role field and an Invite button](https://mintcdn.com/hiredata/UIZ_BHBFVdMDZ_Qg/images/carerix/add-user-dialog.webp?fit=max\&auto=format\&n=UIZ_BHBFVdMDZ_Qg\&q=85\&s=c7cfe383edeb2be1b1e1b9c3c90dbc1d)

Invite a colleague who already uses HireData in another account.

Once they accept, they open the menu under their name, choose **Switch Account** and pick the account they need. See [Invite users to your account](https://help.hiredata.com/introduction/invite-users-to-your-account.md) for roles and resending an invitation.

### 2. The user has no email address in Carerix

HireData recognises users by their email address. A Carerix user without one cannot be matched to a HireData user. Add the email address in Carerix, then run a [manual sync](https://help.hiredata.com/apps/carerix/manually-sync-carerix-with-hiredata.md).

### 3. The user has a shared placeholder address

Addresses such as `projects@carerix.com` and `test@example.com` do not belong to one real person, so HireData never syncs them. Give the user their own email address in Carerix and sync again.

## Check it out yourself

Open [Users in HireData](https://app.hiredata.com/settings/account/users) to see who is synced and invite anyone who is missing. Still stuck? Contact us through the chat in HireData.


## Related topics

- [Find incomplete candidate profiles](https://help.hiredata.com/knowledge-base/cookbook/incomplete-candidate-profiles.md)
- [Carerix integration overview](https://help.hiredata.com/apps/carerix/overview.md)
- [Manually sync Carerix with HireData](https://help.hiredata.com/apps/carerix/manually-sync-carerix-with-hiredata.md)
- [Update fields in Carerix with HireData](https://help.hiredata.com/apps/carerix/update-fields-in-carerix-with-hiredata.md)
- [Create a Carerix automation in HireData](https://help.hiredata.com/apps/carerix/create-a-carerix-automation-in-hiredata.md)


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