Welcome to our concise but helpful guide on restoring a broken connection between your Carerix environment and HireData. Continue to find out how to identify an issue with the connection and easily fix it to avoid any disruptions in your campaigns.
Step 1: Test your Carerix connection with HireData
Step 1: Test your Carerix connection with HireData
To test whether your Carerix account and HireData connection have the correct access, you can initiate a manual sync from your account settings.
If you see a "403: Forbidden" message during the sync process, it means that HireData doesn't have the correct access within your Carerix setup. This issue is typically due to missing scopes in the client configuration.
Additionally, if you don't see any match stages or variables loading when creating automation in HireData, then the connection with your core app is broken.
Step 2: Fix the connection
Step 2: Fix the connection
To restore the connection, you have to add the missing scopes from Carerix to Hiredata by following these steps:
2.1 Login to your Carerix account
2.2. Locate the client
Navigate to the [Maintenance] drop-down menu and then open the [Identity Management] page to find the client that was created during the initial setup.
2.3 Add the missing scopes
This will ensure that HireData has the required permissions to access your Carerix environment. You can directly copy the default scopes from here, and then see "Step 2.2: Setting up a Confidential Client" for more information:
urn:cx/webhooks:data:manage
urn:cx/cx5Acl:data:manage
urn:cx/cx5Wrapper:data:manage
urn:cx/webhooks:data/webhooks:manage
urn:cx/webhooks:data/applications:manage
2.4 Save the changes
Step 3: Re-sync Carerix
Step 3: Re-sync Carerix
After updating the client scopes, you can manually sync Carerix again by following the same steps mentioned earlier for manually syncing. If the permissions were correctly updated, you should no longer see the "403: Forbidden" message, and the sync should proceed successfully.
