When HireData syncs with your ATS, it can automatically update user roles, which sometimes overwrites custom access you've set up manually. This article explains how to use the Enable Third-Party Sync setting to protect a user's role in HireData from being changed during sync, and when you'd want to do this. Read on to learn more.
What does this setting do?
By default, HireData syncs user roles from your ATS (e.g. Carerix) every night or when a sync is triggered manually. If a user has been given admin access in HireData but is not an admin in Carerix, that sync will reset them back to a regular user, removing their access.
Turning off the Enable Third-Party Sync setting for a specific user tells HireData: "Don't touch this user's role during sync." Their HireData role stays exactly as you've set it, regardless of what your app says.
This is especially useful for non-admin ATS users who need admin access in HireData. For example, someone in Sales with a "Marketer" role in your app can be given admin access in HireData, and with sync disabled, that access won't be overwritten.
This also applies to users with Additional Roles in Carerix. If a user has multiple roles across different labels within one Carerix environment, and one of those additional roles is not an admin, HireData may incorrectly reset them to a regular user during sync. Turning off this setting prevents that from happening.
Step 1: Open the User's Settings
Go to Settings in the main navigation, then select Users. Find the user you want to configure and click their name to open their profile.
This setting is per user. You'll need to configure it individually for each person who needs their role protected.
Step 2: Adjust the Sync Setting
Scroll down to the Access Control section on the user's profile page. Find the Enable Third-Party Sync toggle.
Toggle ON - This user's role will be updated automatically during syncs from your ATS.
Toggle OFF - This user's role will not be changed by any sync, whether nightly or manually triggered.
Click Save Settings to apply.
Turning this setting off does not disconnect the user from your ATS - it only prevents their HireData role from being overwritten during sync.