> ## Documentation Index > Fetch the complete documentation index at: https://help.hiredata.com/llms.txt > Use this file to discover all available pages before exploring further. # Net Promoter Score and Opinion Scale > The rating field in a HireData form. Net Promoter Score is a fixed 0 to 10 scale, and Opinion Scale lets you set the ends and label them. Net Promoter Score and Opinion Scale are one field type with a switch between them. The respondent picks a point on a row of numbers, and the form stores the number they picked. **Net Promoter Score** is the standard question, fixed at 0 to 10, with **NOT LIKELY AT ALL** under one end and **EXTREMELY LIKELY** under the other. You cannot change the range or the labels. **Opinion Scale** is the same row with the ends and the labels in your hands. Use it for satisfaction, confidence, or any rating where 0 to 10 is more room than the question needs. Both sit in the **Rating** group of the **Add Content** palette. The button at the bottom left of the card switches between them. ## Settings The card carries the [settings every field shares](/reference/forms/overview#settings-every-field-shares). Net Promoter Score adds one setting of its own. * **Conversational Button Text**, the label on the button that opens the scale in a WhatsApp conversation. Opinion Scale adds four more. * **Scale**, the first and last point. The first is **0** or **1**, and the last goes up to **10**. * **Min label**, **Mid label**, and **Max label**, up to 50 characters each, printed under the start, middle, and end of the row. * The footer button reading **Order: Normal** opens **Rating order**, which holds one switch, **Reverse order**, described as "Show rating options from highest to lowest." A Net Promoter Score field card showing Question, Description, Image, Conversational Button Text, both auto replies, the three evaluator switches with Scoring on, and a footer reading Net Promoter Score and Required, beside a preview showing the 0 to 10 row with its two end labels The same type switched to Opinion Scale, which adds the **Scale** and label settings: An Opinion Scale field card showing Scale set from 1 to 5, Min label, Mid label, and Max label, and a footer reading Opinion Scale, Order: Normal, and Optional, beside a preview showing a 1 to 5 row ## What it stores A number, the point the respondent picked. ## Logic operators | Operator | Matches when | | --------------------------- | -------------------------------- | | has response | the respondent answered at all | | is equal to | the answer is exactly the value | | is not equal to | the answer is anything else | | is greater than | the answer is above the value | | is less than | the answer is below the value | | is greater than or equal to | the answer is the value or above | | is less than or equal to | the answer is the value or below | A rating is the field most worth branching on. `if score is less than or equal to 7 then go to "What could we do better?"` sends the unhappy respondents down a follow-up path and lets everyone else finish. The Logic tab with the operator picker open on a Net Promoter Score condition, listing has response, is equal to, is not equal to, and the four comparison operators A required rating field blocks the answer 0. The respondent picks 0, the form does not move on, **Next** does nothing, and no message appears. Net Promoter Score always starts at 0, so leave it optional. An Opinion Scale can start at 1 instead, which avoids the problem. ## Evaluation Switch **Criteria**, **Scoring**, or **Skills** on for the form in the [Evaluation tab](/reference/forms/evaluation/overview) and each one gets a switch on this card. A rating and **Scoring** fit together: 9 or 10 earns full points, 7 or 8 earns some, and the rest earn none. ## Related * [Form builder overview](/reference/forms/overview) covers the builder, the shared settings, and every field type. * [Logic](/reference/forms/logic) covers the operators, the branching patterns, and what to check when a rule does not fire. * [Number](/reference/forms/fields/number) is the field to use for a number the respondent types. * [Multiple Choice and Dropdown](/reference/forms/fields/multiple-choice-and-dropdown) is the field to use for named answers rather than a scale. ## Related topics - [Number](/reference/forms/fields/number.md) - [Form builder overview](/reference/forms/overview.md) - [Logic](/reference/forms/logic.md) - [Criteria](/reference/forms/evaluation/criteria.md) - [Screen and score applicants with a pre-screening form](/knowledge-base/cookbook/pre-screening-form.md)