> ## Documentation Index > Fetch the complete documentation index at: https://help.hiredata.com/llms.txt > Use this file to discover all available pages before exploring further. # Automation Safety Limits > Configure automation safety limits in HireData to cap how many messages a contact receives, prevent runaway sends, and keep your recruitment outreach on track. *The safety limits in HireData ensure that your automations don’t overwhelm your contacts by preventing excessive messaging. This feature helps maintain a balanced and professional outreach process while minimising errors. Continue reading our guide for a comprehensive breakdown of the different safety limits and learn how to use them.* ## Breakdown of the safety limits ### Prevent message overload #### 1.1. Email send limits * **Definition**: Limits the number of emails that can be sent to a single email address. * **Purpose**: Prevents overloading a contact's inbox and avoids emails being flagged as spam. * **Fully customisable** Email limits #### 1.2. Conversation send limits * **Definition**: Limits the number of conversations initiated per phone number. * **Purpose**: Control outreach frequency to avoid excessive messages and potential contact fatigue. * **Fully customisable** ### Automation message limits #### 2.1. Email send limit * **Definition**: Limits the number of emails you can send to the same email with the same automation. * **Purpose**: To prevent overloading recipient with the same email in a short period of time. * **Fully customisable** #### 2.2. Conversation send limit * **Definition**: Limits the number of conversations you can send to the same phone number with the same automation. * **Purpose**: To prevent overloading recipient with the same messages in a short period of time. * **Fully customisable** ### Close unresponsive conversations #### 3.1. Ignored (no reply) * **Definition**: Automatically cancels a conversation if there’s no reply within the set time period * **Purpose**: Prevents inactive conversations from remaining open when recipients don’t respond. * **Fully customisable** Ignored close unresponsive conversation #### 3.2. Ghosted (stopped responding) * **Definition**: Cancels a conversation if there’s no reply after a follow-up within the set time period. * **Purpose**: Prevents stalled conversations from staying open when recipients stop responding mid-conversation. * **Fully customisable** Ghosted converesations ### Avoid accidental restarts #### 4.1. Cooling-off period * **Definition**: Adds a buffer period after a conversation ends before a new one can start. * **Purpose**: Prevents automatic restarts when a contact sends a new message too soon after a conversation has closed. * **Fully customizable** Cooling-off period setting ## How to adjust your safety limits The Safety Limits section Enter the maximum allowed messages or timeouts and use the dropdown menu to set the frequency (e.g., per day/week/month/quarter/half year/year) of each setting. Adjusting the limits Click the **Save Changes** button to apply your changes immediately. Saving changes in Safety Limits ## Adjusting safety limits for an individual automation Every automation in HireData can have its own set of Safety Limits. These limits define how many messages a single recipient can receive from this specific automation within a certain time period. Inside each automation’s settings panel, you’ll find two types of limits: * **Email Limit** – This limit determines how many emails the automation is allowed to send to the same email address within the selected time frame. * **Conversation Limit** – This limit applies to automations that initiate conversations via WhatsApp. It defines how many new conversation attempts can be started for the same recipient within a given time period. ### How to set up the safety limits for individual automations Navigating to and selecting an automation Navigating to Settings in the automation Setting the automation's safety limits ### What if you want no limits? At the bottom of the Safety Limits panel, you’ll find an option called **Ignore Safety Limits**. When enabled, the automation **bypasses all safety limits**, both automation-specific limits configured above and account-level safety limits. Ignore Safety Limits option This option should only be used when you are fully confident that: * The automation cannot trigger excessively * The recipients expect multiple messages * Your use case genuinely requires unrestricted sending For most automations, we strongly recommend keeping the safety limits enabled. ## Related topics - [Your First Week with HireData](/get-started/your-first-week.md) - [Create a WhatsApp automation in HireData](/apps/messaging/whatsapp/create-a-whatsapp-automation-in-hiredata.md) - [Automations](/automations/automations.md) - [How to Test an Automation](/automations/how-to-test-an-automation.md) - [WhatsApp Error Codes Explained](/apps/messaging/whatsapp/whatsapp-error-codes-explained.md)