The active chats counter gives you a real-time view of how many active conversations you currently have. This article explains exactly how the counter works, what triggers it to go up or down, and what it means for your daily workflow.
❗️ The active chats counter is currently only available for RMA users in Carerix.
What is an Active Chats Counter?
The active chats counter is a live notification badge visible in the left side menu in Carerix, next to your WhatsApp inbox. It shows the number of active conversations assigned to you at any given moment. The counter is personal, so it only reflects conversations that belong to you, the logged-in user.
What counts as an Active Chat?
Not every conversation shows up in the counter. A conversation is only included when it meets all of the following:
It is a WhatsApp conversation
You are the conversation owner (the logged-in user)
It contains at least one real message (not a system message, e.g. "Conversation started for X")
It has not been closed yet
Both conversations handled by you manually and those triggered by an automation are included. A conversation that has ended, been closed, or is waiting with no reply from the candidate's side is not reflected in the counter.
When does the counter change?
Going up - The counter goes up when a new WhatsApp conversation is opened and assigned to you. As soon as it contains a real message and it's not closed yet, it is added to your count.
Going down - The counter goes down when a conversation is closed. Once a conversation is closed, it is no longer active and is removed from your count.
Opening a conversation to read it does not affect the counter. The count only changes when a conversation is actually closed.
How often does the counter update?
The counter refreshes automatically every 60 seconds. This means that after a conversation is opened or closed, it may take up to a minute before you see the updated number.
What should you do when the Counter goes up?
The counter is a prompt to take action. Depending on the type of conversation, you can:
Read and respond if the candidate is replying to your manual outreach.
Monitor or take over if the reply came in through an automated flow and the conversation needs a human touch.
Respond to an inbound contact if the message was unprompted and the candidate is already in your Carerix database.
💡 Key Things to Remember
The counter is per user. You only see your own active conversations.
Both manual and automated conversations count toward the number.
Inbound messages from registered candidates or contacts are routed to the owner of that record.
The counter goes down only when an active conversation is closed.
Video guide
Watch the video walkthrough and log in to your Carerix account to see how it works in your WhatsApp inbox.