If an event doesn’t trigger an automation as expected, or a run fails before completing its tasks, you can replay individual or multiple events in HireData to re-trigger automations and get things back on track. Read on to learn more.
❗️ Before You Start
When you replay an event, it can trigger runs across multiple automations at once. Before replaying, always check which automations and runs will be affected, especially if any of them include sending an email or a message. Replaying those without checking first could result in duplicate messages being sent to candidates or contacts.
What happens when an Event is replayed?
HireData reprocesses the selected event(s) and triggers the associated automations. The affected tasks will be executed as if the event had just occurred.
Event-based automations
For automations that are triggered by a specific event (for example, a candidate reaching a certain stage), the replay will re-trigger the automation immediately based on the event data. If there was previously a created run, then it will be replayed and a “Replay” label will show up.
Scheduled (one-time) automations
For automations that run on a fixed date or schedule, replaying the event will not change or reschedule the automation's planned run date. The replay only re-evaluates whether the event matches the automation's conditions.
Step 1: Find the Event you want to replay
Step 1: Find the Event you want to replay
There are three ways to get to the replay option, depending on what you need.
1.1. From the Events page (all events)
Navigate to the Events page from the main menu. This gives you an overview of all events received by HireData.
1.2. From a specific Automation
Open the automation you want to investigate, then go to its Events page. This filters the view to only show events related to that automation.
1.3. From a single Event
Click directly on the event you want to replay to open its detail view.
Step 2: Select the Event(s) to replay
Step 2: Select the Event(s) to replay
2.1. Replaying a single Event
In the event detail view, or from the Events list, click the three-dot menu next to the event and select Replay from the dropdown.
2.2. Replaying multiple Events at once
On the Events page or an automation's Events tab, check the box next to each event you want to replay. Once one or more events are selected, a Replay button will appear at the top of the page. Click it to proceed.
Step 3: Review and confirm the replay
Step 3: Review and confirm the replay
When you replay an event, it can trigger runs across multiple automations at once. To see which automations were previously triggered by the event, open the event and go to the Runs tab. This shows you the automations and their status from the last time the event was processed. Use this information to decide whether it's safe to proceed with the replay.
Check whether any of the listed automations include tasks like Send Email/Message/Survey. If they do, make sure you intend for those messages to be sent again before confirming.
Once you're confident, confirm the replay.
Tips
Tips
Always review the affected automations before confirming a replay. One event can match multiple automations, and replaying it will trigger all of them.
Be extra cautious with automations that send emails or messages. Replaying an event tied to those automations may send duplicate communications to candidates or contacts.
Use the automation-specific Events tab if you only want to replay within a single automation. This gives you a more focused view and reduces the risk of unintentionally triggering unrelated automations.
Bulk replay is useful when multiple events failed at the same time, for example, after a temporary sync issue. Instead of replaying one by one, you can select all affected events and replay them together.