Run Cancellation Reasons

When HireData cancels a run, the cancelled step records a message explaining why it could not continue. This guide shows you where to find that message, what the most common cancellation reasons mean, and which settings to check before trying the automation again.

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Find the cancellation message

Open the affected run first so that you can work from the exact message rather than guessing what stopped the automation.

1. Select Runs in the main navigation.
2. Find the relevant run and select its row.
3. Select the cancelled step in the timeline.
4. Open the Overview tab and read the cancellation message.

You can also use the Fields tab to review the values used by the step and Related to open the automation or original event.

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Common cancellation reasons

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Invalid sender email

You may see Invalid sender email. when a Send Email step cannot use the configured sender address. One confirmed cause is sending from a domain that has not been verified in HireData.

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How to resolve it

1. Go to Settings > Domains.
2. Find and open the domain used by the sender address.
3. If DNS records have not been generated, select Generate DNS Records.
4. Add every generated record to the DNS settings at your domain provider. Copy the names and values exactly as HireData displays them.
5. Return to the domain in HireData and select Verify DNS.
6. Once the domain is verified, open the affected automation and select the Send Email step.
7. Confirm that the sender field contains the intended email address and that its domain matches the verified domain.
8. Save any correction, then test with a new event or carefully replay the original event.

For the complete DNS setup, including provider-specific formatting tips, see How to Verify a Domain in HireData to Send Emails. If Verify DNS returns a 404 error or no response instead, the Email app may not be installed. Follow Why Can’t I Verify My DNS Records?. If the domain is verified and the sender address appears correct, record the run ID, automation name, and sender address before contacting HireData Support.

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Send Limits Exceeded

This cancellation means the recipient reached an account-level safety limit. HireData stops the step to prevent the same email address or phone number from receiving more messages than your account allows.

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How to resolve it

1. Go to Settings > Safety Limits.
2. Review the limits under Prevent Message Overload.
3. Check whether the recipient reached the relevant email or conversation limit.
4. Only adjust the limit if a higher frequency is appropriate for your outreach strategy.

See Automation Safety Limits for a complete explanation of the account-level controls.

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Send Limits Per Automation Exceeded

This cancellation means the recipient reached an email or conversation limit configured specifically for the automation. Other automations can have different limits.

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How to resolve it

1. Open the affected automation.
2. Open the three-dot menu and select Settings.
3. Review the email and conversation limits under Message limits.
4. Confirm whether the recipient has already received the maximum allowed messages within the configured period.
5. Adjust the limit only when the automation’s intended messaging frequency requires it.

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Test after making a correction

After correcting the sender or limit configuration, use a new test event where possible. You can also replay the original event, but first inspect its earlier run to see which steps already completed.

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Need more help?

If the cancellation message is not listed here, or the suggested checks do not resolve it, contact support@hiredata.com. Include:

• A link or the ID of the run
• The automation name
• The cancelled step
• The exact cancellation message
• Any relevant sender or recipient details