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When HireData cancels a run, the step that stopped it records a message. Read that message on the run before changing the automation.

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Find the cancellation message

  1. Open Runs and select the affected run.
  2. Select the cancelled step in the run diagram or timeline.
  3. Read the message in Overview.
  4. Open Fields to check the values the step used.

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Cancellation messages

The exact message can identify a configuration error instead. Required data reference missing. is one example. That makes the run Failed, not Cancelled. Fix the missing required value in the task configuration, then start a new event.

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Invalid sender email

HireData cancels a real Send Email run when its sender is not valid for the workspace. For a transactional email, HireData can fall back to a valid default sender user or default sender on the configured brand domain or workspace domain.
  1. Go to Settings > Domains.
  2. Open the domain used by the sender.
  3. Generate and add its DNS records if needed.
  4. Click Verify DNS after the records are available.
  5. Check the Send Email step’s sender, then start a new event.
If DNS verification fails, confirm that every generated record is present at your DNS provider. Some providers expect only the subdomain in the Host/Name field. See How to verify a domain in HireData to send emails.

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Send limits exceeded

Account-level limits prevent the same email address or phone number from receiving more messages than the workspace allows. Review the limits under Prevent Message Overload in Settings > Safety Limits. Only increase a limit when the planned contact frequency is appropriate.

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Send limits per automation exceeded

An automation can also have its own email and conversation limits. Open the automation, click its three-dot menu, then select Settings. Review Message limits and the recipient’s earlier messages for that automation.
Ignore all safety limits removes the account and automation protections for this automation. Check the recipient’s history before you use it.

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Start a new run after a correction

Use a new event after changing a sender, recipient, Filter, or limit. Replaying an old event can repeat completed emails, messages, updates, and tasks. If the message is not listed here, include the run ID, automation name, cancelled step, and exact message when you contact support@hiredata.com.