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You’re trying to verify your domain in HireData, but clicking Verify DNS results in a 404 error, or nothing happens. In most cases, this is because the Email app hasn’t been installed yet. Follow the steps below to fix it.

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Why this happens

The email service behind the Email app creates the DNS records for your domain. As long as the Email app is not installed, there is no email service connected to your account yet, so HireData cannot generate or verify DNS records. The Verify DNS button on the Domains page then returns a 404 error or no response. Installing the Email app first resolves this.

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Step 1: Install the Email app

Go to the Email app within HireData and click Install Email.

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Step 2: Select your email service

A panel appears where you select the email service you want to use for sending emails:
  1. HireData (recommended) – use HireData’s built-in email service.
  2. SendGrid API Key – use your own SendGrid account.

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Step 3: Select a region and install

If you selected HireData’s email service, select the region where your email data should be processed. For example, select Europe if your organization requires EU data residency. Then click Connect and Install.
Not sure which region to pick? For most European organizations, Europe is the right choice, as it keeps your email data within the EU.

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Step 4: Generate and add your DNS records

Now that the Email app is installed, return to the Domains page in your settings. You can now generate the DNS records for your domain. Add these records to your domain provider (e.g., GoDaddy, Cloudflare, Namecheap). If someone else manages your domain, use the Send To Coworker button to email the records directly to the right person. For a full walkthrough of this part of the process, see How to verify a domain in HireData to send emails.

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Step 5: Verify DNS

Once you’ve added the DNS records, click the Verify DNS button on the Domains page. The 404 error should now be gone, and your domain will be verified as soon as the records have propagated.
DNS changes can take from a few minutes up to 24–48 hours to propagate, depending on your provider. If verification doesn’t succeed right away, allow some time and try again.
Still running into issues after installing the Email app and adding the DNS records? Contact the HireData team at support@hiredata.com.