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Multiple Choice and Dropdown are one field type with a switch between them. Multiple Choice lists every option on the screen, so the respondent sees all of them at once. Dropdown puts them behind a menu, which is the better shape once the list gets long. Both sit in the Choice group of the Add Content palette. The button at the bottom left of the card switches between them.

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Settings

The card carries the settings every field shares. The options themselves and three more settings belong to this type.
  • Options, the list the respondent picks from.
  • Add Data Source, above the list, which fills the options from a saved list your workspace already keeps instead of options you type. See Data sources.
  • Conversational Button Text, the label on the button that opens the list in a WhatsApp conversation. The box shows “Choose” as its placeholder.
  • Placeholder, on Dropdown only, the text in the closed menu before anything is picked.
  • The footer button reading Single Answer opens Answer selection, which holds one switch, Allow multiple answers. Turn it on and the respondent can pick more than one option.
Each option row has the option text, a gear, a plus, and a minus. The gear opens that option’s Auto reply (on answer), the WhatsApp message sent when this option is chosen. The plus adds a row underneath and the minus removes one. A choice field needs two options, so the minus disappears once only two are left. A Multiple Choice field card showing Question, Description, Image, Conversational Button Text, the Options list with Add Data Source, the auto reply on invalid answer, the three evaluator switches, and a footer reading Multiple Choice, Single Answer, and Required, beside a preview listing the three options The same field as a Dropdown, which adds a Placeholder: A Dropdown field card with a Placeholder setting above Conversational Button Text and a footer reading Dropdown, Single Answer, and Optional, beside a preview showing a closed menu

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What it stores

The chosen options, as a list. A single-answer field stores a list of one.

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Logic operators

is one of is the one that saves rules. Three options that all lead to the same follow-up need one rule, not three. The Logic tab with the operator picker open on a Multiple Choice condition, listing has response, is equal to, is not equal to, is one of, and is not one of

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Evaluation

Switch Criteria, Scoring, or Skills on for the form in the Evaluation tab and each one gets a switch on this card. A choice field is the easiest to score, because you already know every answer it can give. Points per option is a rule you can write once and trust.
  • Form builder overview covers the builder, the shared settings, and every field type.
  • Logic covers the operators, the branching patterns, and what to check when a rule does not fire.
  • Data sources explains filling the options from a saved list.
  • Yes/No is the field to use for a plain yes or no.

Related topics

Data sourcesLogicTimeNet Promoter Score and Opinion ScaleForm builder overview