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Net Promoter Score and Opinion Scale are one field type with a switch between them. The respondent picks a point on a row of numbers, and the form stores the number they picked. Net Promoter Score is the standard question, fixed at 0 to 10, with NOT LIKELY AT ALL under one end and EXTREMELY LIKELY under the other. You cannot change the range or the labels. Opinion Scale is the same row with the ends and the labels in your hands. Use it for satisfaction, confidence, or any rating where 0 to 10 is more room than the question needs. Both sit in the Rating group of the Add Content palette. The button at the bottom left of the card switches between them.

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Settings

The card carries the settings every field shares. Net Promoter Score adds one setting of its own.
  • Conversational Button Text, the label on the button that opens the scale in a WhatsApp conversation.
Opinion Scale adds four more.
  • Scale, the first and last point. The first is 0 or 1, and the last goes up to 10.
  • Min label, Mid label, and Max label, up to 50 characters each, printed under the start, middle, and end of the row.
  • The footer button reading Order: Normal opens Rating order, which holds one switch, Reverse order, described as “Show rating options from highest to lowest.”
A Net Promoter Score field card showing Question, Description, Image, Conversational Button Text, both auto replies, the three evaluator switches with Scoring on, and a footer reading Net Promoter Score and Required, beside a preview showing the 0 to 10 row with its two end labels The same type switched to Opinion Scale, which adds the Scale and label settings: An Opinion Scale field card showing Scale set from 1 to 5, Min label, Mid label, and Max label, and a footer reading Opinion Scale, Order: Normal, and Optional, beside a preview showing a 1 to 5 row

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What it stores

A number, the point the respondent picked.

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Logic operators

A rating is the field most worth branching on. if score is less than or equal to 7 then go to "What could we do better?" sends the unhappy respondents down a follow-up path and lets everyone else finish. The Logic tab with the operator picker open on a Net Promoter Score condition, listing has response, is equal to, is not equal to, and the four comparison operators
A required rating field blocks the answer 0. The respondent picks 0, the form does not move on, Next does nothing, and no message appears. Net Promoter Score always starts at 0, so leave it optional. An Opinion Scale can start at 1 instead, which avoids the problem.

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Evaluation

Switch Criteria, Scoring, or Skills on for the form in the Evaluation tab and each one gets a switch on this card. A rating and Scoring fit together: 9 or 10 earns full points, 7 or 8 earns some, and the rest earn none.
  • Form builder overview covers the builder, the shared settings, and every field type.
  • Logic covers the operators, the branching patterns, and what to check when a rule does not fire.
  • Number is the field to use for a number the respondent types.
  • Multiple Choice and Dropdown is the field to use for named answers rather than a scale.

Related topics

NumberForm builder overviewLogicCriteriaScreen and score applicants with a pre-screening form